Top-bio products are delivered as follows:
Products which are recommended to be stored at -20 ± 5oC are sent in polystyrene boxes with dry ice or with cooling pads, depending on type of the product. The boxes are equipped with a label "-20oC" and after arrival the products should be stored in a freezer -20 ± 5oC.
Products which are recommended to be stored at 4 ± 3oC are sent under regular conditions. The boxes are equipped with a label "+4oC" and products after arrival should be stored in a fridge at 4 ± 3oC.
Products are sent under such conditions that they are not damaged during transport, i.e. in polystyrene foam, buble foil, adsorption material and others.
For orders received before 11 p.m. the products are sent out next day; except for orders received on Thursday or Friday, weekends and holidays.
Seller has contracts with reputable delivery companies, including PPL, DPD and TNT. Alternatively, seller uses his own transportation services.
When seller realizes transport on his own, buyer must sign product list.
When delivery companies are used, seller keeps all documents about delivery.
Seller is not responsible for problems caused by delivery company. If parcel is incomplete or damaged during transport, seller should be immediately informed about it by buyer. Seller will take steps to solve the problem.